Top Shops The New Manufacturing Standard ISO 9000:2000

Tops Shops


MSRP: $40.00

• The new ISO 9000:2000 standards focus on quality performance and meeting customer expectations and demands. This all new edition of Top Shops+! is a blueprint for meeting the requirements of the new standard and remaining competitive. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner or manager. Remaining competitive and achieving ISO registration are essential in today’s market, and this book is packed with hundreds of practical tips, charts, and proven case histories that make it the perfect guide.
  

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155 Center Ct, Venice, FL 34285